You have to learn to say “no”. You can’t always take care of everyone else and if you spend more than half your day on the phone, you’ve got to figure out a way to scale back.
Spending more than 4 hours a day on the phone is taking away from other valuable opportunities. It is literally impossible to be focused 100% on more than one task simultaneously and if your multi-tasking while talking on your phone – someone or something is missing your full attention.
How much time do you spend typing and replying to emails each day? How much of that time is spent on essential emails? By essential I mean emails that are directly related to the execution and completion of the job you do. It is estimated that only 10% to 20% of emails that most people get each day require their attention and are essential to their job. Are you distracted by those Facebook email updates?
One way to reduce this email frenzy is to politely request to your email contacts that you are removed from non-essential bulk emails lists. This can also be applied to your personal email.